Management Team
It helps the management to get overview of the workflow within the organization, IT assets, Support activities, Analytical reporting etc. With the help of Timesheet, Management can track, assign and review each employee tasks allocated and how effectively resources been utilized.
Automated Workflow
- Management can be assured that the Organizational policy and process has been follow
Survey Management
- Various types of surveys, opinion polls are organized for employees to participate and helps Top Management to know with exact data about employee opinion
Analytical Reports
- With Interactive reports, Management gets the complete data of the operations in an Organization
- Graphical Reports can provide a quick overview of the status of each department wise, and can be proactive to focus on the critical issues if any without affecting the Business Continuity.
Industry
- Service Desk application can be customized as per the Industry specific as far as the support desk is concerned
- It can be customized with SMS alerts for escalation process for Hospitality Industry manage full lifecycle of knowledge articles with closest match to search